Voice Business
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Our voice business refers to the business where our customers make and receive calls with a mobile phone at any point within the coverage area of our mobile telecommunications networks. The services include local calls, domestic long distance calls, international long distance calls, intra-provincial roaming, inter-provincial roaming and international roaming. |
New Businesses
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Our new businesses include voice value-added services and data businesses.
Our voice value-added services mainly include caller identity display, caller restrictions, call waiting, call forwarding, call holding, voice mail, conference calls and others.
Our data businesses mainly include short message services, or SMS, wireless application protocol, or WAP, Color Ring, multimedia messaging service, or MMS and others. We have also developed many other data products，such as “Java Applications” , IVR, PIM and others.
SMS refers to services which employ the existing resources of GSM telecommunications networks and the corresponding functions of mobile telecommunications terminals to deliver and receive text messages, including subscriber-to-subscriber messages, “Monternet”-based short messages and others. SMS offers convenience and multi-functionality to our subscribers.
WAP is a technology that allows users to access information instantly via handheld wireless devices such as mobile phones. Subscribers of our WAP services are able to access the Internet via the micro-browsers on their handheld wireless devices.
Color Ring refers to the service where subscribers can customize the answer ring tone from a wide selection of songs, melodies, sound effects, or voice recordings to replace the monotonous ring connecting tone that the caller would hear.
MMS is a service that allows user to deliver messages combining graphics, sounds, text and motion pictures over wireless networks.
We conduct various data businesses under the “Monternet” platform. As a carrier of data businesses, “Monternet” enables service providers (SP) to realize their creative and competitive advantages, and to commercially launch their products quickly and efficiently.
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Customers can call our nationwide free customer service hotline “ 10086” in the local area. Our customer service hotline offers assistance on different mobile service difficulties, handles all enquires and subscription of various mobile phone services. While customers can get information and make suggestions on the company's services, they can also express their views on the call quality and service provided by our sales executives. Our customer service center will follow up and resolve problems in a timely manner. While billing enquiry service is only available to local customers, non-local customers can check through the service hotlines of their own registered province. 10086 customer service hotline offers you round-the-clock services .
When traveling abroad, customers can dial China Mobile international roaming service hotline to get assistance from our domestic customer service center. Dial“+ 86 13800100186”or“international long distance access code of the roaming area 86 13800100186”. This service is free for all international roaming customers calling this hotline via our service. Customers calling this hotline via other phone operators will pay for their own calls.
For the latest information, please contact the local sales centers or local “ 10086” customer service hotline.
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