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China Mobile is an integrated telecommunications operator which provides full-service telecommunications services in Mainland China and Hong Kong Special Administrative Region.

Mobile Business

China Mobile provides mobile communication services mainly via GSM (2G), TD-SCDMA (3G) and TD-LTE (4G) networks.

Our voice services include local calls, long distance calls and roaming services. While our long distance calls include domestic, international, Hong Kong, Macau and Taiwan long distance calls, our roaming services include domestic, international, Hong Kong, Macau and Taiwan roaming services. In addition, we also offer value-added services which mainly include caller identity display, call waiting, conference calls and others.

To meet our customers' surging demand for mobile internet, we offer wireless internet service as well as digital applications including music, video, reading, gaming and animation. While due attention has been paid to update speed and enrich applications, we have also continuously offered tariffs discounts to our customers.

Our commitment to excellence has kept us at the top of global telecom operators, covering the world's largest customer base.

Wireline Voice and Wireline Broadband Businesses

Riding on the opportunities brought about by the implementation of "Cyberpower" strategy by the Chinese government, we aims to develop our wireline broadband business using a high-end approach, with key products providing a minimum bandwidth of over 50M as standard. Placing a special focus on quality, we carefully craft our brand by devoting ourselves to offering premium products to our customers.

We also provide wireline voice services which comprise local wireline telephone services and long distance wireline services via our wireline voice networks. Our long distance wireline services include domestic, international, Hong Kong, Macau and Taiwan long distance wireline services.

Corporate Customer Business

By focusing on key services such as dedicated line services and IDC, we strive to offer first-rate services to our corporate customers in a wide range of industry sectors including the government, financial, medical, transportation, logistics and education.

While we provide basic corporate communication products such as Corporate VPMN and SMS, we also tailor make various informatization solutions to cater for the specific needs of different industry sectors. For instance, specific applications and services are designed for the government, the police, transportation and education sectors. At the same time, we are forging ahead with plans to enhance our "covering all market segments, maximizing synergy of all channels" corporate customer distribution system.

Following its steady development, our corporate customer business has seen an expanding market share year after year. With the rapid growth of revenue from dedicated line services and IDC, revenue from our corporate telecommunications and informatization services has taken up nearly one third of the overall market.

International Business

China Mobile provides a wide array of international telecommunications services which includes IDD, roaming, Internet, MNC services and Value Added Business around the world.

We have launched GSM international roaming service with 440 operators in 255 countries and regions, and data roaming service with 349 operators in 218 countries and regions. We have also offered a number of data roaming plans to meet customers’ needs for internet service while being abroad.

For our multinational customers, we provide superior, one-stop services including IPLC, MPLS VPN, IP transit, CDN network, International SMS (I-SMS) and signaling through our extensive coverage of Point of Presence (POPs) in all four corners of the world.

Customer Services

At China Mobile, we adhere to the belief that "Customers are our priority, quality service is our principle" and strive to continuously enhance our customer experience. We highly respect and protect customer rights and proactively respond to customer requests, serving our customers with high efficiency, convenience and service standard.

Available 24 hours per day, 7 days per week, our 10086 customer services hotline provides all-encompassing support to meet the diversified needs of our valued customers. Requests such as service enquiries and subscriptions, technical support, complaints & suggestions can be made via our hotline around the clock, in addition to our virtual outlets such as the Internet, WAP and Weixin. We also offer tailor-made services such as dedicated key account managers and door-to-door services to cater for the specific needs of our key and corporate customers.

On top of enhancing service quality, we are also fully devoted to creating a secure communication platform for our customers by introducing highly resilient and fully protected features and implementing measures such as refining our service process, adopting the real-name registration system, intercepting fraud calls and protecting customer data.

According to the results of a customer satisfaction survey conducted by the Ministry of Industry and Information Technology of China, China Mobile achieved a leading customer satisfaction rate in the industry in 2016, with the lowest complaint rate per million customers for the seventh consecutive year.

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